Keeping you safe

We are continuing to treat with additional measures in place to ensure your safety

Maintaining a safe environment

GenesisCare and our physicians remain committed to ensuring that cancer patients can continue to receive the care they need in our centers.

To ensure we can continue to provide the essential care that our patients need, we have robust measures in place to protect our patients and staff. We are following the advice and guidance being issued by the CDC to all healthcare providers.

Pre-visit screening

We are screening patients, companions, and visitors for symptoms with a phone assessment.

On site screening

On arrival to our centers, all visitors, including staff and patients, will be asked to wash their hands or use alcohol hand rub.

In almost all our centers, we use a non-touch infrared forehead thermometer to record your temperature on arrival. If your temperature is less than 100.4◦F, you will be asked to complete screening questionnaire. If your temperature is greater than 100.4◦F but you are feeling well, you will be asked to go home and self-isolate for seven days.

If you have a high temperate and are feeling ill, you will be moved to an isolation area and given a surgical face mask. We have processes in place to arrange appropriate onward care as needed.

Restricting visitors

Other visitors and caregivers are being asked not to attend our centres, unless required for patient safety or to assist in patient communication.

Additional cleaning

Providing safe and clean facilities remains a key focus, and we have increased the frequency of cleaning rounds including in high use areas such as waiting rooms, nursing stations and planning rooms.

Personal protective equipment (PPE)

Our staff will be following CDC guidelines to reduce the risks of spreading the virus to patients.

  • Staff will wear a standard surgical mask within the center and will adhere to social distancing where they are not required to be in close contact in order to deliver clinical care
  • Reception and administration staff may also wear surgical masks when in the center and have been instructed to practice physical distancing where possible.

Reinforcing strict hygiene protocols

Employees and visitors are asked to practice increased vigilance with hygiene and infection control, with hand sanitizer available throughout our centers, hand washing guides displayed and other reminder notices in centers.


Telehealth is the use of videoconferencing (live video on computer) for appointments with your provider when they are at a different location to you.

Your telehealth appointment will be private and confidential. The image and sound are transferred in an encrypted form so that your appointment is completely confidential. A six-digit password will be provided to you which you will also need to use to connect to the consultation. This offers an additional layer of security to the consultation. Please ensure you have this password given to you by either your doctor or the admin team.

GenesisCare has adopted Telehealth measures to provide a means to which we can support ongoing provision of services and consultations for all patients and referrers. Our commitment to this will evolve as we further develop the secure access and technology, and our focus continues to be ensuring the best possible outcomes for all our patients.

Find out more about Telehealth at GenesisCare